Job Description
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is a financial technology company focused on helping data professionals find their best fit. They are seeking a Customer Service Representative to handle inbound and outbound calls, provide customer support, and troubleshoot various issues while maintaining a reliable process across high-volume interactions. Responsibilities Handle inbound and outbound calls based on departmental needs Read, interpret, and apply step-by-step instructions during live calls Maintain a reliable process across high-volume interactions without cutting corners Provide customer support through phone, email, and ticketing systems Troubleshoot billing, reporting, and product issues while assisting with account updates and payments Skills Must have your own equipment, including a computer and high-speed internet Customer service or call center experience is required Background in financial services, banking support, or compliance-heavy environments is highly preferred Strong problem-solving skills and high attention to detail in data handling Excellent communication skills and ability to learn new systems quickly Experience in healthcare insurance processing, QA/auditing, or data entry Familiarity with working in fast-paced environments while maintaining accuracy Detail-oriented and organized approach to tasks Benefits Remote work opportunity, providing flexibility in your work environment Comprehensive training and ongoing development to enhance your skills Opportunities for career advancement within a global financial technology leader Supportive team environment focused on service excellence Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is