Job Description
About the position
The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role involves processing a variety of financial transactions accurately and efficiently, while adhering to established customer service standards to provide a differentiated experience by understanding customer needs and delivering solutions in critical moments.
Responsibilities
Ā Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
,
Ā Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
,
Ā Engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs.
,
Ā Accurately balance and process customer transactions efficiently following Bank Policy.
,
Ā Take ownership of escalated account services issues until resolution; log all customer complaints accurately.
,
Ā Transition identified sales opportunities and provide introductions to appropriate banking partners.
,
Ā Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
,
Ā Process customer/account maintenance accurately.
,
Ā Complete Consumer AML/BSA/KYC related activities.
,
Ā Adhere to compliance/operational risk controls in accordance with Company or regulatory standards and policies.
,
Ā Promote an environment that supports diversity and reflects the M&T Bank brand.
,
Ā Maintain internal control standards, including timely implementation of audit points and issues raised by regulators.
,
Ā Complete other related duties as assigned.
Requirements
Ā High school diploma or equivalent (GED).
,
Ā Minimum of 6 months customer service experience, including data entry and/or cash handling experience.
,
Ā Proven verbal communication skills.
,
Ā Proven interpersonal skills.
,
Ā Demonstrated exceptional customer service skills.
,
Ā Well-organized with proven time management skills.
,
Ā Proven prioritization skills.
,
Ā Proficient with internet user-level technology.
Nice-to-haves
Ā Bilingual based on branch needs.
Benefits
Ā Competitive pay range of $18.00 - $25.76 Hourly (USD).
Apply Now