Job Description
Job title: Provider Data Specialist - PICK DBM - National Remote in Richardson, TX at UnitedHealth Group
Company: UnitedHealth Group
Job description: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.In Provider Pick, the Provider Data Specialist or Data Loading Analysts (DLA) is a challenging one. One must have the ability to thoroughly review, analyze, and research complex health care claims to ensure claims are paid timely and accurately. Additionally, DLAs are responsible for various loading activities related to the provider network database (NDB). DLAs make informed decisions to deliver quality results and are responsible for properly maintaining the provider data housed in our core systems to allow for proper claim payment.You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
- Assist in the processing of claims by applying a valid provider ID to claims on appropriate claims platforms
- Apply business strategies, rules, and procedures as appropriate (e.g., determine correct system updates and correct provider ID to apply to claim)
- Resolve provider database issues such as addresses, user warnings, demographic errors, etc. and make corrections as needed
- Load and maintain non-par provider records in NDB to ensure accurate claims processing
- Receive data from multiple inbound sources (e.g., spreadsheets, email, EWD, NDM, etc.)
- Utilize database systems and tools to enter and/or research provider data (e.g., NDB; CSP FACETS, COSMOS, etc.)
- Contact providers to verify/clarify data and gather W9 and licensing information as needed
- Consistently meet target production, quality, and time utilization metrics
- Take responsibility by completing assignments in a timely and accurate manner
- Communicate effectively with business partners to resolve claims and provider data discrepancies
- Handle any escalated issues as directed by leadership
- Maintain current knowledge of business strategies, rules, and procedures (e.g., attend training)
- Participate in assigned ad hoc projects
- High School Diploma / GED (or higher) OR 3+ years of provider data experience
- 1+ years of data entry experience
- 1+ years of customer service experience
- 1+ years of experience utilizing Microsoft Office and computer navigation skills
- Presently employed within UHC Operations & Experience - Provider Data Operations (PDO)
- 1+ years of experience in the healthcare industry
- CSP Facets, COSMOS, UNET or other claims processing system experience
- Experience in a medical office setting or a corporate environment
- Experience with medical claims
- Experience working in an environment that includes having accountability for meeting metrics
- Knowledge of medical terminology and managed health care
- Adept at utilizing dual monitors to compare data stored within multiple systems
- Demonstrated communication and organizational skills
Expected salary: $16.88 - 33.22 per hour
Location: Richardson, TX
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