Job Description
The Progyny Care Advocate will be responsible for handling various interactions with members via telephone, e-mail, and secure messaging to assist them with ideal use of their benefits based on their specific journey and/or family building goals.
Requirements
- 2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment.
- Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely
- Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.
Benefits
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Originally posted on Himalayas
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