Job Description
About the position
The Patient Services Associate/Assistant at the Brighton Center for Specialty Care is responsible for frontline interaction with patients and families, performing clerical functions in a busy outpatient clinic setting. This role emphasizes high-quality medical care, excellent customer service, and a commitment to patient-centered experiences. The individual will support the Facial Cosmetic Clinic by ensuring efficient operations and a positive experience for patients and staff alike.
- Responsibilities
- Provide general clerical support in a fast-paced, high-volume patient care environment.
- Deliver exceptional customer service to patients, families, providers, and team members.
- Assist patients and families with check-in and check-out services.
- Gather and verify patient demographics, insurance, and other pertinent information.
- Prepare, maintain, and update forms, consents, and questionnaires.
- Collect co-pays, account payments, prepare charge tickets, and reconcile cash collections.
- Schedule and coordinate patient appointments, tests, and consults accurately and timely.
- Manage MiChart in-basket notes and front-end work queues.
- Confirm, notify, and remind patients of appointments and changes.
- Collaborate with nursing teams, providers, medical assistants, and call center staff to enhance patient care and experience.
- Provide support and coverage to other clerical areas as needed.
- Requirements
- High School Diploma or GED.
- Exemplary interpersonal, communication, and customer service skills.
- Cheerful and energetic individual with a positive and professional attitude.
- Ability to work as part of a team and take direction while managing clinic needs in a fast-paced environment.
- Strong attention to detail, multitasking, accountability, and follow-through abilities.
- Demonstrated effective verbal, written, and information technology communication skills.
- Proven ability to work well under pressure and maintain excellent attendance and reliability.
- Nice-to-haves
- Knowledge of check-in, check-out, and outpatient scheduling utilizing MiChart (EPIC-Cadence) system.
- Clerical experience and medical terminology knowledge.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic health record setting.
- Knowledge of university policies and procedures.
- Benefits
- Flexible scheduling options based on clinic needs.
- Opportunities for professional development and training.
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