Patient Experience Specialist / Virtual Receptionist

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Job Description for Patient Experience Specialist / Virtual Receptionist for No Diet Dietitian

We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balances.

Your Competencies:
As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving.
Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice.
Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims
Confirm next day appointments and alert patients as to what documentation is needed
Retrieve e-faxes and send electronic faxes to primary care offices
Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.
Intermediate skills using Google Suite (Gmail, Sheets, Docs, Chat, etc)
Working knowledge of HIPAA guidelines, handling sensitive information and medical records
Proficient using technology and troubleshooting
Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems
Assist with project support when needed
Assist with the coordination of meetings
Serve as first-line for patients who have a complaint or grievance
Comfortable discussing financial matters with patients
Call health insurance for customer support
Miscellaneous administrative reporting for the COO and CEO
Build relationships to promote a collaborative environment
Be accountable for your performance
Take initiative for your professional growth
Other duties as assigned
Be engaged and eager to build a winning team

Qualifications

Minimum Qualifications:
Comfortable/ intermediate using Microsoft office products, specifically Excel
Strong customer service background
Bachelors Degree (preferred) and/or High School Diploma/GED
1-2 years of administrative or receptionist experience
Knowledge of insurance authorization/billing requirements (preferred)

Position Status

Remote, part-time

Schedule Details