Patient Center Liaison, Bilingual, Part Time

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service
Answer inquiries and schedule medical appointments for people who are considering fertility treatment
Screen inquiries appropriately to help create satisfied new patients
Maintain high level of best-in-class customer experience/professionalism with a wide range of customers
Assist prospective patients in empathetic, efficient manner
Accurately maintain customer database
Coordinate with all Shady Grove Fertility offices and supervisors to ensure seamless transition of prospective patients and the highest level of patient satisfaction
Track and follow up with prospective patients to meet a wide range of patient needs
Make recommendations for process improvement and suggest opportunities to increase new patient opportunities

Ability to provide exceptional customer service with at least 2 years of call center, healthcare front office, or patient scheduling experience
Ability to build relationships and communicate information in an effective and empathetic manner
Ability to work independently as well as collaborate within and across departments
Ability to multitask and stay organized
Ability to navigate through multiple software interfaces with speed and accuracy
Bachelor's degree preferred
Bilingual in Spanish a plus