Job Description
Are you a proactive relationship-builder with a passion for driving customer success? Do you have experience in account management, customer engagement, or partner retention? If so, wichealth wants to hear from you!
We are seeking a Part-Time Partner Growth Coordinator to join our fully remote team. This role focuses on increasing engagement among low-usage accounts, driving customer satisfaction, optimizing product use, and improving retention for our WIC organization partners nationwide.
Key Responsibilities:
Proactive Partner Engagement
ย Build and maintain strong relationships with wichealth partners through regular check-ins and personalized recommendations.
ย Serve as a partner advocate by capturing feedback and sharing insights with leadership to drive platform improvements.
ย Educate partners on wichealth services, highlighting features and benefits to enhance their experience.
ย Ensure consistent engagement through semi-annual touchpoints, fostering long-term satisfaction.
ย Encourage partners to adopt additional features by addressing concerns, demonstrating value, and providing tailored support.
ย Follow up after meetings to resolve outstanding issues, answer questions, and provide additional support.
Issue Resolution & Customer Advocacy
ย Respond to partner inquiries regarding concerns, technical issues, or product questions.
ย Troubleshoot challenges partners face and clarify product usage to ensure a seamless experience.
ย Act as a customer advocate, capturing feedback and reporting insights to leadership.
Retention & Growth
ย Collaborate with partners to maximize their use of wichealth, ensuring they find ongoing value.
ย Develop tailored strategies to drive partner retention, engagement, and satisfaction.
Data-Driven Insights & Strategic Focus
ย Analyze partner data (e.g., usage metrics) to identify low-engagement accounts and provide actionable recommendations.
ย Develop action plans based on insights from successful partners, adapting strategies to improve adoption.
ย Regularly track and report partner engagement progress, identifying opportunities for further support.
Upselling & Expansion Opportunities
ย Introduce partners to new offerings like the Food Guide or Vendor Training to support revenue goals.
ย Identify potential partnership opportunities and refer leads to the sales team.
Collaborative & Cross-Functional Role
ย Work closely with the Communications Coordinator to align messaging.
ย Partner with the sales team to share insights and support revenue generation.
ย Identify opportunities for partners to act as wichealth advocates (e.g., testimonials, case studies, webinar participation).
ย Collaborate with internal teams to ensure an exceptional partner experience.
CRM & Contact Management
ย Maintain an up-to-date partner contact list for email campaigns, newsletters, and communications.
ย Manage and update HubSpot to ensure accurate data, streamlined workflows, and optimized partner interactions.
Who You Are:
ย Experienced in account management, customer success, or partner engagement (preferably in SaaS, healthcare, or education-related fields).
ย A strong communicator who excels at relationship-building and proactive outreach.
ย Data-savvy with the ability to analyze engagement trends and develop strategic solutions.
ย Highly organized, detail-oriented, and capable of managing multiple partner relationships effectively.
ย Tech-savvy and comfortable working in a remote, collaborative environment.
ย Familiarity with HubSpot or other CRM tools is a plus.
ย Experience with WIC a plus.
Why Join wichealth?
ย Mission-driven work ย Help WIC organizations improve nutrition education for families nationwide.
ย Flexible, part-time remote role ย Work from anywhere with a schedule that fits your life.
ย Collaborative and supportive team ย Join a passionate team dedicated to making a difference.
Ready to help partners succeed? Apply today and become a key part of wichealthยs growth!
Apply Now