Overnight Guest Service Ambassador

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

About the position

Conduct regular patrols of the hotel property to ensure a safe and secure environment.
Respond promptly to house calls, guest and associate requests, and emergency situations.
Provide first aid assistance to sick or injured individuals and ensure timely medical intervention if necessary.
Accurately complete all required documentation, including incident reports and daily activity logs.
Monitor security cameras and alarm systems, ensuring safety protocols are followed.
Assist in maintaining and checking alarm systems and securing building doors and service areas.
Act as a point of contact during emergencies, guiding guests and associates to safety.
Handle disturbances with a calm and professional demeanor to maintain a peaceful environment.
Participate in daily stand-up meetings and communicate effectively with team members.
Proactively identify, report, and correct unsafe conditions on the property.

Ability to stand, sit, or walk for extended periods or for the entirety of a work shift.
Capability to lift, carry, push, or pull objects weighing up to 50 pounds independently and over 75 pounds with assistance.
Strong communication skills, both verbal and written, with proficiency in using telephones, email, radios, and internal reporting systems.
Detail-oriented, service-focused, with a friendly and approachable demeanor.
Excellent problem-solving abilities and the capacity to remain calm under pressure.
Computer proficiency and experience with security systems are preferred.
First Aid/CPR Certification is highly desirable.
Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays.