Job Description
- Job Description:
- Managing day-to-day operations for infrastructure, applications, cloud services, and core systems
- Ensuring SLAs and OLAs are met while maintaining system performance and security
- Leading incident response, major incident management, root cause analysis, and problem resolution
- Strengthening monitoring, logging, alerting, dashboards, and operational runbooks
- Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing
- Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking
- Establishing and communicating maintenance schedules and change windows
- Owning the end-to-end bugfix lifecycle from intake through deployment
- Coordinating with engineering and QA teams to validate fixes and releases
- Managing minor enhancements, automation improvements, and configuration changes
- Supporting major releases, upgrades, and system rollouts with readiness planning
- Leading release management processes including approvals, timelines, environments, and deployment execution
- Defining release standards, rollback procedures, and version controls
- Tracking release and operational KPIs and driving continuous improvement initiatives
- Enforcing ITIL-aligned processes across incident, change, and release management
- Partnering with security teams on vulnerabilities, access controls, and audit readiness
- Leading technical staff and managing vendors, contracts, and escalations
- Managing O&M budgets and optimizing costs across infrastructure and cloud environments
- Driving automation initiatives to improve stability and reduce operational effort
- Requirements:
- Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations
- Lead technical teams with at least 3+ years of people management experience
- Manage release processes, bugfix pipelines, and application lifecycle activities
- Work across hybrid environments including cloud and on-prem platforms
- Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management
- Coordinate cross-functional teams across development, QA, operations, and security
- Analyze operational metrics and implement improvements based on data
- Communicate clearly with technical and business stakeholders.
- Benefits:
- Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
- Retirement Savings: Robust programs to help you secure your financial future.
- Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: Paths for advancement within a global organization.
- Paid Training: Learn while you earn with award-winning learning platforms.
- Paid Time Off: Competitive PTO packages to help you recharge.
- Great Work Environment: Join an award-winning culture that values diversity and inclusion.
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