Job Description
About the position
The NOC Helpdesk Technician, Level I is a part-time role focused on providing first-level technical support within the Merino Computer Concepts ecosystem. This position involves troubleshooting various IT issues, maintaining client infrastructure, and ensuring high-quality service delivery to healthcare organizations. The technician will work in a hybrid environment, primarily remotely, with occasional on-site responsibilities in the Sacramento, Lodi, and Stockton areas.
- Responsibilities
- Tackle first-level technical issues including basic troubleshooting on workstations and application support. ,
- Identify, diagnose, and resolve incidents impacting service availability. ,
- Assist in engineering efforts to improve monitoring coverage and depth. ,
- Maintain client infrastructure through updates, upgrades, and documentation. ,
- Enter, track, and document trouble items through ticketing and monitoring platforms. ,
- Coordinate maintenance with internal and external teams to resolve problems and ensure infrastructure quality. ,
- Provide continued support to enhance client experience. ,
- Document configurations and changes in client environments. ,
- Perform after-hours work as required.
- Requirements
- 1 year of IT support/help desk experience is required. ,
- High school diploma or GED.
Nice-to-haves
- Benefits
- Paid time off ,
- Professional development assistance
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