Member Service Representative (Call Center / Customer Service, Hybrid)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

About the position

    Responsibilities
  • LEARN about our members and hear them and understand their situations.
  • EDUCATE our members on the ways we can help them afford life.
  • PROVIDE meaningful, careful, focused and ethical product solutions.
  • PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
  • PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
  • GROW with us by immersing in financial industry trends, products, services and technological advances.
  • SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
  • STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.
    Requirements
  • You are AUTHENTIC and passionate about helping others.
  • You ENJOY LEARNING and want a career, not just a paycheck.
  • You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
  • You're COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
  • You've won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
  • You hold an informal or formal LEADERSHIP position at your current workplace.
  • You EMBRACE CHANGE and seek new ways to serve our members and the community.
  • You WORK WELL WITH OTHERS, even when things don't go as planned.
  • You are INNOVATIVE and thrive on challenges.
  • You BELIEVE you can change the world for people and are making it happen!
    Nice-to-haves
  • Multi-lingual capabilities to include Spanish highly preferred.
    Benefits
  • Medical/Dental/Vision Insurance
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Paid Wellness Day
  • Paid Volunteer Time
  • Flexible Spending Account
  • Health Savings Account
  • World Class 401(k) Plan
  • Tuition Reimbursement
  • Rate Discounts on Qualifying Loans
  • May be eligible for incentives or discretionary bonus based on results

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