Job Description
Medical Home Alliance - Referral Coordinator Floater In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Referral Coordinator Floater Medical Home Alliance Apply Referral Coordinator Floater Remote Worker - N/A Apply Job Type Full-time Description We are excited to announce an opening for a Referral Coordinator Floater. The Referral Coordinator Floater is an integral part of the IMA Care Team within the Patient Services department that supports multiple and individual primary care practices, clinical staff, physicians, and referral coordinators based on daily staffing changes and referral volume. This position is responsible for the timely processing, scheduling, and follow-through of patient referrals. These responsibilities are extremely important in meeting and exceeding patient expectations and satisfaction. This position is remote. Key Responsibilities Maintains patient privacy in accordance with company protocol. Supports the clinical team with the verification of all referrals created by IMA providers. Obtains timely referral authorization required by the patient’s health plan, if applicable, and follows up daily on pending actions needed to complete a referral. Process routine, urgent, and STAT referrals and documents in accordance with company protocol. Communicates timely and respectfully with our patients, patient services, and clinic staff regarding patient and provider referral requests. Proactively schedules patient appointments and provides referral updates to patient. Follows the outreach attempt process and timeline. Confirms and documents all steps of the referral process to include authorization, outgoing and incoming faxes, fax received confirmation, outreach, and scheduling. Includes appropriate clinical documentation by fax to include the last office visit, pertinent tests, and specialist agreement forms in accordance with company protocol. Maintains a current list of all preferred specialist and ancillary providers. Assist in the identification of barriers that delay the timely processing of patient referrals. Participate as an active team member in the development of solutions to improve the overall patient experience. Provides a standard of excellence as it relates to customer service and patient satisfaction. Communicate challenges and barriers during shifts to the direct manager. Ability to adapt to changes in workflow and timeframes to accommodate patient and business needs. Maintains a minimum performance standard for quantity and quality referral processing metrics. Adheres to company attendance/time off policy. Document all interactions of the referral process within the referral note in the EMR. Utilize the prior authorization resource tools to determine authorization requirements. Maintains the digital copy of the insurance authorization approval in the patient's referral/chart. Collaborates with the Referral Manager to help identify preferred network of specialists by health plan, identifying specialists who perform above or below IMA expectations. Flexible to travel to supporting clinic sites to engage directly with providers and clinic staff, ensuring strong communication, operational alignment and effective support. Perform other related duties assigned by management. Requirements Required: High school diploma or General Education Degree (GED) Minimum 1-3 years of Referral Coordination or related clinical experience Minimum of 1-3 years of Electronic Medical Record (*EMR) Experience Knowledge of insurance plans, ICD-10, and CPT codes Understanding of medical terminology Knowledge of Managed Care Services. Effective Communication Skills (Written and Oral) Excellent interpersonal relationships and customer service skills Exceptional time management and organizational skills Ability to travel for training if applicable. Bilingual in Spanish and English Preferred: EMR experience with eClinicalWorks and Athena Experience with managing high-volume calls Bilingual in Spanish and English (Preferred) Experience and proficiency with Microsoft suite products: Word, Excel, Outlook, Teams, OneNote. About IMA Medical Group IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With multiple locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve. What We Offer A welcoming and inclusive work environment Opportunities for professional growth and development Competitive salary and benefits package Health, Dental, and Vision Insurance 401(K) Retirement Plan with Matching Voluntary Short & Long-Term Disability Employer-Paid Life Insurance Paid Time Off, Floating Holidays, and Paid Major Holidays Employee Assistance Program (EAP) How to Apply ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! IMA Medical Group is an Equal Opportunity Employer (EOE), and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances. IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program. IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws. Apply View All Jobs Powered by Privacy Policy Payroll & HR Software