Job Description
About the position
- Responsibilities
- Examine claim submissions daily for accuracy and completeness, working claim rejections to successful submission.
- Evaluate and audit accounts to determine the status and appropriate action required to receive the correct payment.
- Document follow-up properly in practice management systems.
- Research and follow-up on denials in Availity and escalated denials in NextGen utilizing denial management reports and communication.
- Receive, review, and respond to communication from insurance companies.
- Use websites, phone, and/or correspondence to contact payers regarding reimbursement for unpaid accounts.
- Contact clients or internal partners to collect information necessary for submission and payment of claims.
- Work together with management to identify payer trends and non-payment issues.
- Identify, verify, and document account adjustments according to policy and procedure.
- Make sure service level and productivity requirements are met as they relate to reimbursement of accounts, resolution of tasks, and response to inquiries, etc.
- Improve and maintain positive working relationships and partner with internal and external customers by providing superior customer service.
- Assist with claim implementations for assigned clients, as needed.
- Perform periodic audits to reconcile claims and accounting billings.
- Other duties as needed.
- Requirements
- Minimum of 1-2 years of experience in medical billing and denial management.
- CRCR or CPC certification is required.
- Laboratory Billing experience required.
- Working knowledge of medical billing terminology, such as CPT and ICD-10 codes.
- Thorough knowledge of the healthcare revenue cycle and payer processes.
- Proficient in Microsoft Excel and Office Suite.
- Detail-oriented with a focus on quality and consistently meeting goals.
- Experience with NextGen, Availity, or other healthcare practice management systems.
- Strong organizational and analytical skills.
- Nice-to-haves
- Laboratory Billing experience (Preferred)
- Experience with NextGen, Availity, or other healthcare practice management systems.
- Benefits
- Health insurance
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