Job Description
About the position
- Responsibilities
- Lead a team of onsite AV Support Engineers responsible for day-to-day end-user AV support as well as the maintenance and break/fix of conference and meeting rooms hardware
- Manage inventories, budgets and life cycle management
- Develop and execute strategic new initiatives to enhance AV services
- Ensure project plans are on target and executed comprehensively
- Monitor the live event program and find opportunities to execute more efficiently and delight our customers
- Be an escalation point for the team and provide technical leadership to appropriate personnel
- Maintain relationships with key stakeholders across the business
- Manage and optimize relationships with vendors that augment your team's capacity and capabilities
- Create regular reports to share insights with leadership
- Hire, coach, and mentor team members
- Own your team's operational excellence, including creation of and monitoring of metrics and alerts, gathering of and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation
- Requirements
- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as an information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration
- Nice-to-haves
- Knowledge of hardware architectures
- Experience with system management tools and client/server environments
- Benefits
- Flexible work environment with a hybrid workplace model
- Opportunities for professional development and career growth
- Inclusive workplace culture that values diversity and equal opportunity
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