Job Description
This is a remote position. Upload and organize learning content, courses, assessments, and resources onto the LMS platform Ensure all course materials are accurate, properly labeled, and accessible to the intended audience Collaborate with content creators and subject matter experts to maintain up-to-date and relevant learning materials Facilitate user enrollments in courses, workshops, and training programs based on organizational guidelines and learner preferences Assist with user registration processes, password resets, and other user account-related tasks Provide first-level technical support to users, addressing inquiries and troubleshooting issues related to the LMS Generate regular reports on LMS usage, course enrollments, completion rates, and other relevant metrics Conduct periodic audits of the LMS content to ensure consistency, accuracy, and adherence to instructional standards Gather user feedback and suggestions for LMS improvements, advocating for user needs and a seamless learning experience Implement best practices for user navigation and engagement within the LMS platform Work with the project team to plan and execute the migration process, including data transfer, content mapping, and testing Support the communication and training efforts to onboard users to the new LMS, ensuring a smooth transition Requirements Bachelor's degree in a relevant field or equivalent work experience. Proven experience (e.g., 2-4 years) in LMS administration or a similar administrative role Familiarity with Learning Management Systems, preferably experience with Docebo Strong organizational skills and attention to detail to manage content and user data effectively Technical aptitude and ability to troubleshoot basic LMS issues Excellent communication and interpersonal skills to provide user support and collaborate with cross-functional teams Proficient in data analysis and report generation using LMS analytics tools Knowledge of e-learning principles and instructional design concepts is a plus Willing to work on night shift