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Lead Organizational Change Manager | Concentrix | United States...
Job Title:
Lead Organizational Change Manager
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is actively looking for a Lead Organizational Change Manager, who will be responsible for leading end-to-end Organizational Change Management (OCM) for a technology
platform implementation within a large, complex organization. We are looking for a strong
change leader who can drive the entire OCM lifecycle from preparing for the change, managing the change, all the way to sustaining outcomes post go-live.
The successful Senior Organizational Change Manager will:
Β Create and execute an OCM strategy and plans to prepare, equip, and support people to successfully adopt change in order to drive business outcomes and employee experience.
Β Lead and facilitate project discovery to identify who impacted stakeholders are and how the change will impact them, as well as identify any areas of potential resistance.
Β Create actionable deliverables for core components of the OCM strategy, including communications plan, sponsor plan, people manager plan, and training plan.
Β Conduct training needs analysis to ensure all impacted stakeholder groups are prepared for go-live and beyond.
Β Be responsible for leading key OCM activities to support change planning, managing and sustainment of outcomes. Example activities include, but are not limited to:
Β Creation of employee feedback surveys, including analysis of results o Development of PowerPoint presentations for executives and sponsors
Β Development of Βgetting started on day 1Β quick guides
Β Change Champion Network formation
Β Communications / content writing
Β Establish tracking calendar for initiatives progress, including core plans
Β Transition planning
Β Design and conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to stakeholders across all levels.
Β Build knowledge, relationships, and credibility quickly within the project team and business.
Β Serve in an advisory capacity for junior OCM project team members.
Β Coach and guide executive sponsor throughout each stage of the project.
Β Partner with Program and Engagement Managers to ensure OCM activities are aligned to project roadmap.
Β Collaborate and perform efficiently as a team member, as well as independently with minimal oversight in a fast-paced environment.
Must have:
Β Proven track record of successful organizational change management initiatives in business through strategic consulting and leading.
Β 5+ years in a similar lead OCM role.
Β Knowledgeable in change management, agile and program management best practices.
Β Advanced knowledge of Microsoft Office, including Excel and PowerPoint creation.
Β High motivation! Be a self-starter who takes initiative to solve problems and meet outcomes.
Β Hands-on consultant with a positive attitude, able to lead by example and partnering to deliver value.
Β Change management certification. (Prosci highly desirable)
Β Extensive experience in leading change management technology platform implementations. (ServiceNow highly desirable
@ConcentrixCatalyst
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
Β English
Β Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
R1479433
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