Job Description
Unlock a World of Possibilities with American Airlines
We're seeking a highly skilled and motivated Government and Corporate Affairs Customer Specialist to join our dynamic team. As a key member of our Corporate Affairs Team within the Government Affairs Division, you'll play a vital role in promoting and selling air travel on American Airlines, while providing exceptional customer service and support.
Job Summary:
- Promote and sell air travel on American Airlines to government and corporate clients
- Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
- Respond to customer inquiries and resolve problems in a mutually beneficial manner
- Communicate with customers over the phone to research passenger complaints and advise on cancelled or delayed flights
- Stay up-to-date on new rules, policies, and procedures that affect customers and communicate them effectively
Requirements for Success:
- Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE and ability to demonstrate resourcefulness and creativity in problem resolution
- High level of initiative, good judgment, and dependability
- Satisfactory attendance required
What We Offer:
- Competitive salary and benefits package
- Travel perks: access to 365 destinations on over 6,800 daily flights
- Comprehensive health benefits, including virtual doctor visits and flexible spending accounts
- Wellness programs to support your physical and mental well-being
- 401(k) program with employer contributions available after one year
- Inclusive and diverse work environment with opportunities for growth and development
Join Our Inclusive Team:
At American Airlines, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our 20+ Employee Business Resource Groups help connect team members to our customers, suppliers, communities, and shareholders, and provide opportunities for growth and development.
Apply Now:
Don't miss out on this exciting opportunity to join our team. Apply now and take the first step towards a rewarding and challenging career with American Airlines.
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