Job Description
Position Overview:
- Company: Chewy, a leading e-commerce retailer revolutionizing the pet industry
- Compensation: Competitive salary starting at $15.50/hour
- Position: Full-time Customer Service Representative
- Location: Remote in Maine
- Start Date: Immediate openings available
About the Role:
We're seeking a motivated and customer-focused individual to join our award-winning customer service team! As a Customer Service Representative, you'll have the opportunity to engage with customers, provide solutions, and make a positive impact on their lives. If you're passionate about delivering exceptional customer experiences and have a love for pets, we'd love to hear from you!
Key Responsibilities:
- Engage with customers via phone, providing solutions and support for various topics, including pet care and product inquiries
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed
- Operate with empathy, patience, and kindness, providing exceptional customer experiences
- Collaborate with teammates and management using virtual tools, contributing to a customer-centric culture
- Continuously learn and develop skills, with ongoing training and development opportunities
Requirements:
- 2+ years of customer service experience
- Excellent communication skills (written, verbal, and listening)
- Fluent in English; fluency in Canadian French (Quebecois) preferred
- Ability to multi-task, work in a fast-paced environment, and adapt to change
- Proficiency in using computers, data entry, and navigation
- High school diploma or equivalent; ability to pass a background check
Technical Requirements:
- Reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
- Work area must be large enough to accommodate computer monitors and free from distractions
- Cell phone or tablet for two-factor authentication
What We Offer:
- Competitive salary and benefits package, including medical, dental, and 401k
- Ongoing training and development opportunities
- Empowering and inclusive work environment, with a culture of growth and recognition
- Opportunity to make a difference in the lives of pet parents and their pets
We're Committed to Diversity and Inclusion:
Chewy values and embraces diversity and inclusion of all Team Members. If you have a disability or need an accommodation, please contact [email protected].
Ready to Join Our Team?
Apply now and take the first step towards a rewarding career in customer service! Apply Now
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