Job Description
Job Overview:
We are seeking a highly motivated and customer-focused Collections Customer Service Representative to join our dynamic team at Revco Solutions Inc., a leading Accounts Receivable Management company. As a Collection Specialist, you will play a vital role in negotiating repayment or establishing repayment schedules to resolve delinquent accounts. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we want to hear from you!
What We Offer:
- Competitive salary: $16.00 - $17.00 per hour plus unlimited bonus potential
- Comprehensive benefits package, including Medical, Dental, Vision, Life, and Disability coverage
- 401(k) Savings Plan with Company Match
- Paid Time Off (PTO), Paid Holidays, and Paid Training
- Monthly Performance Bonuses and Referral Incentive Program
- Opportunities for professional growth and development in a dynamic team environment
Responsibilities:
- Contact consumers to negotiate repayment or establish repayment schedules to resolve delinquent accounts
- Provide exceptional customer service, responding to customer inquiries and concerns in a professional and courteous manner
- Meet or exceed performance targets, including collection goals and quality standards
- Stay up-to-date with industry developments and best practices, applying this knowledge to continuously improve performance
Requirements:
- High School Diploma or Equivalent
- Ability to actively listen and communicate effectively
Preferred Qualifications:
- One (1) year of Call Center and Customer Service Experience
- Two (2) years of Collection Experience
- Mathematical and Analytical Skills
- Negotiation Skills
What to Expect:
- Full-time position with a competitive salary and benefits package
- Opportunities for professional growth and development in a dynamic team environment
- A supportive and collaborative team culture
How to Apply:
If you are a motivated and customer-focused individual looking to join a dynamic team, please apply now to become a Collections Customer Service Representative. We look forward to hearing from you!
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