Join Our Team as a Hospitality Account Concierge (Remote)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Position Overview:

We're seeking a highly skilled and charismatic Hospitality Account Concierge to join our team at Dry Farm Wines, the world's premier Artisan Wine company. As a key member of our Hospitality team, you will provide exceptional, personalized service to our Members, ensuring an unforgettable experience with every interaction.

About Us:

Dry Farm Wines is dedicated to curating the highest quality, pure Artisan Wines from small family growers worldwide. Our mission is to create a healthy, beautiful, and premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community. We're driven to execute three things better than anyone else in the world: curate the best-tasting, healthiest wine, deliver elegant, seamless service and e-commerce experiences, and inspire wine drinkers to enjoy our artisan, artful lifestyle.

Benefits of Working with Us:

Above-market compensation

Distributed work model with a limited in-office policy, supporting individual freedom and team collaboration

4-day work week, with limited emails after hours and on weekends

Unlimited pure Organic Artisan Wines

Generous 401k, Profit Sharing, and Defined Benefit plans available

Paid gym stipend

Huge opportunities to expand responsibilities and position as the company grows

Collaboration with an exceptional, talented team

Our Culture:

We're driven to create what we love, with people we admire, for a community that loves what we do. Our culture values well-being, creative expression, and winning together. We prioritize admiration, excellence, innovation, group flow, and self-directed responsibility. We believe freedom and flexibility are essential personal values, and we've designed our work environment to support them.

Responsibilities:

Provide exceptional, personalized service to Members via email, chat, calls, and SMS

Put yourself in the Member's point of view, personalizing replies and communicating clearly

Multitask between channels, maintaining a "can-do" attitude and taking accountability for actions

Maintain department objectives for metrics such as calls answered, median first reply time, total resolution time, and CSAT score

Requirements:

At least 3 years of experience in a customer-facing position

Remote work experience (ideal)

Wine knowledge and ability to speak about wine extensively

Unquenchable thirst for learning and proficiency in working between multiple programs in a fast-paced environment

Fine dining Hospitality experience (ideal, but not required)

Next Steps:

Once you've submitted your application, we'll review your questionnaire and resume, followed by a series of interviews and a project review. If we're a good fit, we'll plan a virtual working interview/social, where you'll meet our team, experience our work environment, and present your project.