Job Description
Position Summary
100% REMOTE ROLE. MUST have experience working at an MSP. This position will provide both IT support and consultation for companies in a wide range of different industries while also handling escalation from our Tier 1 and Tier 2 engineers. This role requires you proactively engage in every opportunity needed to ensure prompt and efficient service and support for our... clients.
Typical Duties:
ย Responsible for diagnosing and resolving highly technical issues that Tier 1 and Tier 2 couldn't resolve. This may include investigating network issues, server issues or application issues.
ย Helps establish and maintain strong relationships with clients by excelling in job duties.
ย Responds to support requests and provide solutions.
ย Document troubleshooting procedures, solutions, and configurations for future reference. May also conduct training sessions for Tier 1 and Tier 2 engineers to improve overall technical competency within the organization
Required Knowledge, Skills & Abilities:
ย Bachelorยs degree in IT or equivalent work experience.
ย Microsoft Certification ย MTA required, MCSE preferred
ย Minimum of 5 years experience in IT support.
ย Must possess excellent problem solving and troubleshooting skills.
ย Must possess excellent multitasking and communication skills.
ย Excellent written, grammar and documentation skills.
ย Strong knowledge and experience with computer and network (switches, routers, access points, etc.) hardware.
ย Strong knowledge and experience with LAN/WAN architecture and best practices within peer to peer or client/server domain Windows environments.
ย Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory and VPN.
ย Strong knowledge of virtualization, storage, firewalls, backup and disaster recovery
ย Advanced knowledge of Windows Operating Systems including Windows 10 and 11, Server 2016, 2019, 2022.
ย Advanced knowledge of Microsoft Office 365.
ย Communicates effectively both in writing and orally.
ย Excellent interpersonal communication skills when communicating with clients in person.
ย Works well in team environment and under high pressure.
ย Must be able to work with and without supervision and be a self starter!
ย MSP experience only please.
ย 100% remote, you can work anywhere in the state of CA.
Job Type: Full-time
Pay: $30.00-$35.00 per hour.
Benefits:
ย 401(k)
ย 401(k) matching
ย Dental insurance
ย Health insurance
ย Life insurance
ย Paid time off
ย Referral program
ย Vision insurance
Schedule:
ย 8 hour shift
ย Monday to Friday
ย On call on weekends and evenings
Supplemental pay types:
ย Bonus opportunities
Work Location: Remote Work from Home
Job Type: Full-time
Pay: $32.00 - $37.00 per hour
Expected hours: 40 per week
Benefits:
ย 401(k)
ย 401(k) matching
ย Dental insurance
ย Health insurance
ย Life insurance
ย Paid time off
ย Vision insurance
Schedule:
ย 8 hour shift
ย Day shift
ย Monday to Friday
ย On call
ย Weekdays
ย Weekends as needed
Experience:
ย Help desk: 5 years (Required)
ย Windows: 7 years (Required)
Location:
ย California (Required)
Work Location: Remote
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