Job Description
<span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">GrowthAssistant is looking for an<strong> IT Help Desk Assistant</strong> to support one of our clients in the healthcare industry. In this role, you’ll be the first line of support for resolving technical issues, ensuring smooth day-to-day operations for the client’s internal teams.<br><br><span style="color:#2b333a;"><span style="font-style:normal;"><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><strong style="font-weight:700;">Company Benefits:</strong></span></span></span></span></span></span></span><ul style="margin-bottom:10px;color:#2b333a;font-family:OpenSans, Helvetica, Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;"><li><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">Work from home</span></span></li><li><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">PTO and Paid Holidays</span></span></li><li><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">Health insurance</span></span></li><li><strong><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">Salary Range: PHP70-80K/month</span></span></strong><br> </li></ul><div><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:underline;"><span>Core Tasks:</span></span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Field and resolve Level 1 support tickets via Zendesk and Slack help channels</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Troubleshoot common issues including password resets, multi-factor authentication (MFA) resets, and login/access errors</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Set up and manage user accounts and profiles, primarily for contractors, based on established onboarding guidelines</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Walk less technical users through account setup processes via Slack and Zendesk, and over Zoom when needed</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Execute provisioning and deprovisioning tasks for contractors using prebuilt scripts, automated workflows, or manual steps (e.g., deactivating users in systems)</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Support and collaborate with an internal IT team of three, sharing responsibility across the help desk</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Maintain and update internal documentation and standard operating procedures in Notion</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor ticket queues in ZenDesk and help channels to ensure timely and consistent support</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Surface recurring issues or workflow friction points to suggest improvements</span></span></span></span></span></span></span><br> </li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:underline;"><span>Must-Have:</span></span></span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">2+ years in a help desk, IT support, or technical customer service role</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proficiency with workspace and support tools including:</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;"> Okta</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">(or similar tool), Google Workspace, Slack, Zoom, </span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Zendesk</span></span></span></span></span><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">, and Notion</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Comfortable with executing scripted or step-by-step provisioning/deprovisioning tasks</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong troubleshooting skills with the ability to communicate clearly and patiently—especially with less technical user</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Detail-oriented with a strong ability to follow and improve repeatable workflows</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong written and verbal English communication skills</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Availability to work 10:30am - 7:30pm EST </span></span></span></span></span></span></span></li></ul><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><u><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Nice to Have:</span></span></span></span></span></span></span></u></p><ul><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Prior experience supporting remote contractors or non-technical users</span></span></span></span></span></span></span></li><li style="list-style-type:disc;"><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="font-variant:normal;white-space:pre-wrap;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Certifications such as CompTIA A+, Google Workspace Admin, or Okta Certified Professional (not required, bonus)</span></span></span></span></span></span></span></li></ul></div><br><span style="font-size:14px;"><span style="font-family:Arial, Helvetica, sans-serif;">If you're customer service-oriented, tech-savvy, and excited about working in a dynamic environment, we’d love to meet you!</span></span>
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