Job Description
Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.
Job Summary:
HealthEZ is seeking a Help Desk & Network Administrator to join our growing IT team. This hybrid role will provide hands-on end-user support while also administering and enhancing our infrastructure, focusing on Microsoft Azure, Microsoft 365, and Entra ID identity management.
Responsibilities:
- Provide Tier 1 & 2 technical support for desktops, laptops (Windows/Mac), mobile devices, printers, and peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, remote tools, and in-person.
- Manage support tickets from creation to resolution, ensuring timely follow-up and thorough documentation.
- Administer Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and related services.
- Manage Azure Active Directory / Entra ID for user accounts, roles, security groups, and conditional access policies.
- Assist with Azure Virtual Machines, Azure networking, and resource management.
- Support identity and access management, MFA, SSO, and security compliance requirements.
- Maintain and troubleshoot network infrastructure (LAN/WAN/Wi-Fi, firewalls, switches, VPN).
- Support and maintain VMware virtual environments and Windows Server infrastructure.
- Assist with system monitoring, patching, backups, and disaster recovery.
- Participate in IT projects, technology rollouts, and process improvement initiatives.
- Develop and maintain IT documentation for systems, configurations, and procedures.
- Research, recommend, and implement tools and solutions to enhance performance, security, and efficiency.
Qualifications:
Required:
- 3+ years of experience in technical support and/or system/network administration.
- Strong knowledge of Microsoft Azure administration and services
- Strong knowledge of Microsoft 365 suite administration
- Strong knowledge of Entra ID / Azure Active Directory
- Strong knowledge of Windows & macOS environments
- Experience with VMware administration
- Experience with TCP/IP networking fundamentals
- Experience with Remote access tools (VPN, RDP, etc.)
- Excellent troubleshooting skills, proactive problem-solving mindset, and ability to work independently and collaboratively.
- Strong communication and interpersonal skills with the ability to build rapport across the organization.
Preferred:
- Bachelor’s degree in IT, Computer Science, or related field preferred; equivalent experience considered.
- Cisco switches/routers (preferred)
- Anti-virus/malware solutions (CrowdStrike experience preferred)
- VoIP/phone system support (8x8 experience a plus)
Company:
HealthEZ is an independent third-party administrator of employer-sponsored, self-funded medical plans. Founded in 1982, the company is headquartered in Bloomington, Minnesota, USA, with a team of 51-200 employees. The company is currently Growth Stage. HealthEZ has a track record of offering H1B sponsorships.
Apply Now
Apply Now