Job Description
Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters . Position Overview: We are looking for an experienced Intune/ SCCM Engineer to join our team. This role involves overseeing the delivery of services, providing technical guidance, and ensuring effective incident resolution for our customers. Key Responsibilities: Offer expert guidance on incidents and issues raised by customers, escalating them to higher levels as necessary; Coordinate the activities of the delivery team to ensure seamless operations; Act as the primary point of contact for escalations and technical challenges; Create and monitor incidents reported by customers through various channels such as phone and email; Prevent incidents and issues by ensuring system security and employing existing processes and technologies; Troubleshoot technical issues, collaborate with team members, and keep customers informed of progress; Follow up on security incidents and ensure they are resolved effectively; Accurately record, track, and document relevant information; Support the automation and streamlining of operational processes. Additional Responsibilities: Participate in transition projects and implement customer requirements along with corresponding solutions; Customize and develop technical documentation and reports for customers, technical administrators, and management; Conduct independent analysis and resolution of technical problems and errors; Manage incident and problem resolution by identifying common issues, responding to disruptions, and initiating problem management processes, including coordinating problem records and gathering relevant stakeholders; Oversee change management by coordinating with involved parties and independently implementing changes according to established processes, primarily involving hardware upgrades and software updates. Requirements: Extensive professional experience with MECM, INTUNE, and Windows OS (Client & Server); Proficient in English; German would be nice to have; Relevant current certifications in the field are preferred; Strong teamwork abilities, a customer-oriented mindset, flexibility, and willingness to travel. Rewards and benefits Technology and positively impact our clients and society; Wellbeing programs & work-life balance – integration and passion sharing events; Opportunities for professional growth and career advancement; Benefits platform –culture, shopping, sport, etc; Continuous learning programs and online courses; Possibility to participate to charity and eco initiatives. If you’re ready to embark on this exciting adventure with us, sign in on jobs.atos.net. Learn more about us: At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here