Job Description
At DevSavant, a trusted technology partner, we specialize in delivering innovative software development, data engineering, AI/machine learning, cloud solutions, automation testing, and UI/UX design. Our people-centric approach fosters a culture of growth, well-being, and excellence. Join our supportive and success-driven team to thrive in a collaborative environment.
Job Overview:
We're seeking an experienced Implementation Specialist to guide clients through the implementation process of Impartner PRM solutions. As a key member of our team, you will configure and customize PRM platforms, conduct discovery sessions, and provide technical guidance to ensure successful client onboarding and platform adoption.
Key Responsibilities:
- Guide clients through the implementation process, ensuring seamless onboarding and platform adoption
- Configure and customize PRM platforms according to client requirements, leveraging technical expertise and attention to detail
- Conduct discovery sessions to understand client needs and business processes, providing tailored solutions and recommendations
- Create and maintain project timelines and implementation schedules, ensuring timely delivery and stakeholder satisfaction
- Provide technical guidance, best practices, and platform training to clients, empowering them to maximize platform potential
- Collaborate with internal teams, including support, development, and sales, to ensure cohesive and effective implementation strategies
- Troubleshoot technical issues during implementation, applying problem-solving skills and a customer-centric approach
- Document client requirements and configuration specifications, maintaining accurate records and knowledge bases
Requirements:
- 2-4 years of experience in software implementation, customer success, or a related field, with a strong technical aptitude and ability to learn new technologies quickly
- Excellent project management and organizational skills, with the ability to manage multiple implementations simultaneously
- Outstanding verbal and written communication abilities, with experience working directly with clients in a technical capacity
- Problem-solving mindset with attention to detail, proficiency with MS Office Suite and project management tools, and English language proficiency at a B2 Advanced level
Power Skills:
- Clear verbal communication and written communication skills
- Active listening and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders
- Time management, prioritization, and organization skills, with a focus on delivering results in a fast-paced environment
- Attention to detail, multitasking, and relationship-building skills, with a customer service orientation and passion for delivering exceptional client experiences
Apply Now
Apply Now