Job Description
About Us
At Workwarp, we are a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions that enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. Our loyalty programs reach more than 330M consumers, and the impact of these programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.
Our Mission and Values
Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission. We are values-driven at every point, having created a fun, high-trust, transparent workplace over our 30-year journey. We believe in leadership and ownership, with a hybrid work environment, personal holidays, casual dress code, and a focus on diversity and inclusion that adds to a culture that makes our teammates proud.
About the Team and What We'll Build Together
As a member of our Kobie Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Kobie Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.
Key Responsibilities
As an Experienced Loyalty Customer Care Representative, you will be responsible for:
- Learning specific client loyalty program guidelines
- Answering all incoming inquiries directed to you in various media channels (phone, email, chat)
- Approaching each day with a positive, professional, customer-centric, and team-oriented attitude
- Acting with integrity at all times
- Communicating in a clear, concise, and helpful manner both verbally and in writing
- Taking ownership of customer inquiries while working toward a resolution
- De-escalating as necessary through effective communication and problem-solving skills
- Efficiently using all internal systems and resources
- Working independently without the heavy need to rely upon your team or supervisor
- Adhering to schedules and company policies and procedures
- Escalating any issues or concerns that are unable to be resolved through normal efforts
What You Need to Be Successful
To be successful in this role, you will need:
- A high school diploma or equivalent
- The ability to attend a 7-week Training Program (remotely) with 100% attendance
- Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- 1 year of customer service experience (or equivalent experience)
- Strong customer service orientation with external/internal customers
- A collaborative nature to work within assigned team
- Good problem-solving ability to effectively guide customers through solutions
- A high level of accuracy and attention to detail
- A "whatever it takes" attitude to care for customers
- The ability to be flexible regarding changes in work processes and environment
- The ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
- Strong verbal, written, and listening communication skills
- Flexibility with scheduling, including weekends
- A strong home Wi-Fi connection, and quiet home office environment
Our Teammates are at the Heart of Everything We Do
We believe that healthy people are happy people, which is why we prioritize mental and physical health at Kobie. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing, and bonuses all make Kobie a perfect place to build your career.
Kobie: A Place for All
We don't just accept differences – we embrace, share, and celebrate them! Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now