Human Resource Service Portfolio Supervisor

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Job Title: Human Resource Service Portfolio Supervisor

Location: Remote

Job Summary

The Portfolio Supervisor is responsible for overseeing the successful delivery of services to our customers. They play a crucial role in ensuring services meet or exceed client expectations, are delivered with agreed-upon timelines, and are aligned with organization goals. The Portfolio Supervisor will lead a team of individual contributors who support human resources, onboarding, benefits, and other designated services.

Ensure the timely and efficient delivery of service to customers according to agreed upon service level agreements or contracts.
Allocate and manage resources, including personnel, tools, and equipment, to ensure adequate capacity and effective service delivery.
Work with sales and internal teams to onboard new clients; build and maintain partner relationships.
Monitor service performance, track key metrics, and conduct regular service reviews to ensure adherence to quality standards and identify areas for improvement.
Identify and address service-related problems, conflicts, or bottlenecks, working collaboratively with internal teams and stakeholders to find solutions and mitigate risks.
Continuously evaluate service delivery processes and workflows, identifying opportunities for optimization, efficiency gains, and cost savings.
Lead and motivate a team of personnel both located in the U.S. and internationally, providing guidance, coaching, orientation, and performance feedback to enhance productivity and achieve service goals.
Prepare regular reports and documentation on service delivery performance, including key metrics, customer feedback, and improvement initiatives via Smartsheet and Paylocity.
Maintain working knowledge of employment laws, regulations, and compliance requirements.
Develop, update, and communicate guidelines and procedures to promote customer adherence to legal and compliance requirements.

Excellent verbal and written communication skills necessary for building rapport with customers, coordinating with internal teams, and conveying complex information clearly.
The ability to lead and inspire a team, foster collaboration, and drive results.
Strong analytical and problem-solving abilities required to identify and resolve service-related issues, make data driven decisions and implement process improvements.
The capacity to build and maintain strong relationships with clients, stakeholders, and team members.
Effective time management, prioritization, and multi-tasking skills are essential to handle multiple projects and meet deadlines in a fast-paced environment.
Strong personal computer skills using Microsoft Office, internet software, and human resource systems.
Able to navigate complex, ambiguous situations with confidence and resourcefulness.
Adept at working across functions to build alignment, resolve challenges, and deliver strategic outcomes.

Bachelor’s Degree or equivalent work experience in the fields of human capital management or managed services required.
5+ years of cross-functional Human Resources experience required (i.e.. Benefits, Payroll, Recruitment, etc.).
2+ years' experience leading an operational service organization during a high growth stage with the proven ability to coach, empower, and develop in both a direct and matrix leadership structure preferred.