Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- This role involves working with the leader in the wireless industry, providing excellent customer service and sales support from a remote location.
- Stay up to date with the latest Verizon technology and product offerings.
- Receive comprehensive training and practice to be fully equipped to succeed, including training on call script examples and talking points.
- Generate and qualify sales working from lead generated call sheets.
- Manage leads with tracking and follow up methods.
- Communicate product information to include price, rate plan, device features/benefits, and other information via phone.
- Gather and process customer information and disposition call at end of conversation.
- Insert notes of customer interactions and/or transactions; record details and any actions taken.
- Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
- Communicate professionally and accurately to customers, following company standards/protocols.
- Ensure adherence to all company compliance and security measures.
- Qualifications
- High School diploma or equivalent experience required
- Experience with face to face or telephone sales preferred
- Experience with customer service over the phone preferred
- Requirements
- Customer Focus: Knowing the (internal and external) customer business needs and respond effectively; anticipating customer needs and giving high priority to customer satisfaction and customer service.
- Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
- Initiative: Spotting opportunities; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Expressing ideas and information in an effective manner.
- Desire to Succeed
- Home Office Requirements
- This job is remote. Must be able to maintain a quiet, secured work area and keep customer information confidential.
- High-speed home internet is required, as well as the ability to plug into a wireless router via an ethernet cable.
- Schedule
- 25-28 hours a week
- All hours are scheduled by the rep 2 weeks in advance
- Department hours of operation Tuesday-Saturday 12pm-8pm EST
- Training Schedule (Attendance 100% Required): Day 1 (Friday): 10 AM-2 PM; Days 2-10 (Monday-Friday): 10 AM-4 PM
- Minimum of 2 hour shift
- Cannot exceed more than two clock ins per day
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