Job Description
- Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
Position Summary
The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats.
This position hosts regular franchisee check-ins, tracks progress against deliverables, manages onboarding vendors and systems, and supports the planning and execution of monthly in-person training weeks.
Core Responsibilities
- Franchisee Onboarding & Early-Stage Training
- Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
- Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
- Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
- Track onboarding and training milestones, following up on outstanding tasks or requirements
- Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
- Training Program Coordination
- Collaborate with the Training Department to plan and execute monthly in-person training weeks
- Coordinate training schedules, agendas, timelines, and session logistics
- Assist with organizing training materials, resources, and documentation
- Support on-site training execution as needed to ensure a smooth and professional experience
- Vendor Relationship Management
- Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
- Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
- Maintain vendor onboarding kits, documentation, expectations, and setup timelines
- Logistics & Event Support
- Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
- Communicate logistical details clearly to franchisees and internal team members
- Ensure training events are well organized, professionally executed, and franchisee-ready
- Internal Alignment & Handoffs
- Partner with Franchise Development to initiate onboarding immediately upon franchise signing
- Coordinate closely with the Director of Training & Development to transition franchisees into formal training
- Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
- Track and update onboarding, systems, and training status in internal tools and dashboards
- Process Improvement & Experience Optimization
- Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
- Identify opportunities for automation, SOP development, and process standardization
- Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
- Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities
- KPIs & Success Metrics
- Timely and complete franchisee onboarding and training completion
- Successful setup and activation across required platforms and vendors
- Franchisee satisfaction with onboarding and training experience
- Internal team satisfaction with onboarding and training handoffs
- Qualifications
- 2 or more years of experience in training coordination, onboarding, operations, or a related role
- Strong organizational and project management skills with high attention to detail
- Excellent written and verbal communication skills
- Comfortable leading group meetings and working directly with franchisees and external partners
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency with scheduling tools, video conferencing platforms, and standard office software
- Ability to travel 25-40% of the month nationwide
- Preferred Qualifications
- Experience working in a franchise or multi-unit business environment
- Background in training, education, or adult learning programs
- Experience coordinating events, travel, or logistics
- Key Competencies
- Highly organized and proactive
- Strong follow-through and accountability
- Collaborative and cross-functional mindset
- Professional, supportive, and franchisee-focused
Flexible work from home options available.
Apply Now
Apply Now