Job Description
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Role Description
- Zero Dropouts (ZD) is seeking a dynamic, adaptable Temporary Outreach & Engagement Coordinator to strengthen our case management, enrollment, and student engagement processes across programs in Metro Denver. This role focuses on proactive outreach, relationship-based follow-up, and coordination with internal teams to help students move from interest to enrolled to actively participating.
- Conduct direct outreach to prospective and enrolled students to support enrollment, re-engagement, and consistent participation.
- Use real-time outreach work as a testing ground for refining engagement and follow-up strategies.
- Model relationship-centered outreach practices that balance persistence, care, and clear boundaries.
- Assist with preparing outreach materials, call lists, and follow-up plans as needed.
- Help design, refine, and document scalable case management strategies that support outreach, enrollment, and engagement.
- Help identify gaps, friction points, and inefficiencies in current case management approaches as they relate to outreach and enrollment.
- Help to develop tools, workflows, and decision-making frameworks that support consistent, effective outreach practices.
- Leverage case management knowledge to shape outreach approaches, maintain appropriate role boundaries, and ensure students are connected to the right supports at the right time.
- Collaborate with program staff to identify prioritized outreach needs (new leads, stalled enrollments, low engagement, attendance follow-up, etc.).
- Maintain accurate documentation of contact attempts, student status, and next steps in ZD systems and tracking tools.
- Escalate urgent concerns or complex student situations to appropriate staff based on established protocols.
- Demonstrate flexibility in responding to prioritized needs across multiple programs and locations.
- Maintain open, proactive communication with ZD staff to ensure alignment and continuity.
- Qualifications
- Strong communication and interpersonal skills; able to build rapport quickly with diverse learners.
- Experience in outreach, enrollment support, case management support, youth development, education, or community engagement preferred.
- Highly organized with strong follow-through; comfortable managing multiple student follow-ups simultaneously.
- Ability to use data tools/systems for documentation and coordination (e.g., spreadsheets, CRMs, student information systems).
- Empathy, professionalism, and skill navigating sensitive situations with care and boundaries.
- Bilingual skills are a plus (not required).
- Requirements
- Part-time; temporary; on-call based on program needs.
- Metro Denver locations and/or remote outreach (as assigned).
- Compensation: $27.88–$33.65 per hour.
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