Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).
- Make outbound fundraising calls to solicit pledges for client projects.
- Follow provided and client-approved messaging on every call.
- Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
- Use responsive listening to provide appropriate situational responses.
- Meet and maintain project goals and efficiency metrics.
- Maintain an occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
- Achieve 95% on-time adherence (start of shift and back from breaks and lunch).
- Maintain 95% shift adherence/absenteeism.
- Demonstrate exceptional customer service and react quickly to the person being called.
- Accept coaching and counseling with a positive attitude.
- Maintain a professional appearance and behavior.
- Stay focused on the current project and prepare for each call.
- Perform other duties as assigned.
- Qualifications
- Clear and effective verbal communication is essential.
- Pleasant and engaging voice with good pronunciation and diction.
- Physical stamina to maintain energy and enthusiasm during extended periods of talking.
- Basic computer skills for data entry and managing donor information.
- Good hearing and active listening skills.
- Strong reading comprehension and ability to quickly process written material.
- Comfortable with multitasking and maintaining focus on both conversation and data management.
- Emotional resilience to handle potential setbacks.
- Requirements
- Must work full-time day shift Monday - Friday, and every other Saturday.
- Must work in the continental United States.
- Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
- Must have a quiet, uninterrupted, undistracted workspace.
- Must pass a background check.
- Benefits
- Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher).
- The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
- A retention bonus of $500 is available after 7 weeks, based on performance.
- Referral bonus program.
- Benefits for full-time employees include paid time off, Retirement with matching, Health – with Health Savings Account, Dental, Vision, Life, and Disability insurance.
Apply Now
Apply Now