Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- You will be part of a team responsible for acquiring, retaining, and accelerating category growth for Staples customers, including the Print, Promotional & Services space through engaging both warm and cold leads in accordance with the program strategy.
- Conduct outbound calls from various lead sources and solicit opportunities from each contact.
- Engage and manage a book of business or key Staples Retail customers.
- Deliver a positive experience to both customers and business partners.
- Deliver on sales goals and initiatives through inbound and outbound initiatives.
- Collect marketing intelligence and customer data as required to build a customer and company profile.
- Manage, source, and provide accurate print quotes while developing relationships that lead to additional revenue for Staples.
- Must be energetic, organized, and eager to close sales and increase revenue.
- Key deliverables and main areas of focus:
- Meet/exceed Key Performance Indicators (KPI’s), SLA adherence, activity and contact rates, quote accuracy, and effective lead pipeline management.
- Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer.
- Utilize internal resources to overcome obstacles and be fiscally responsible as it relates to price negotiations and margin.
- Provide bids and quotes to customers as needed, following defined procedures and processes.
- Collaborate with internal partners including Print and Marketing Supervisors, General Managers, District Managers, and Vendor Partners.
- Provide feedback to merchandising and marketing community to enhance the customer experience.
- Partner with Sales Manager to develop strategies and approaches to incorporate into daily interactions with customers.
- Cold calling; making multiple outbound calls to potential clients and closing sales.
- Research potential leads from business directories, web searches, or digital resources.
- Build pipelines with channel partners and team members to close sales and present information and solutions to potential clients.
- Manage customer accounts uncovered through acquisition efforts, including quoting projects and securing sales.
- Maintain database (Salesforce, CRM, Excel, etc.) of prospective client information.
- Utilize software including Salesforce.com, MS Word, Excel, and Outlook to communicate quotes and related communication.
- Promote developing a loyalty and repeat business vs a “one-time” shopper.
- Qualifications
- High School diploma or equivalent
- Strong organization, prioritization, follow-up, and time management skills are a must
- Professional and effective written and verbal documentation/communication skills
- Self-starter, problem solver, task/results oriented
- Thrive in fast-paced and changing environment
- Proven ability to sell as part of a team
- Comfortable with financial sales tracking and analysis
- Proficiency in PowerPoint, Excel, and Outlook
- Coachable, adaptable, able to incorporate feedback and changes quickly
- Requirements
- Bachelor’s Degree in Business Administration or related field (preferred)
- Minimum of 2 years sales/sales support experience (preferred)
- Exceptional phone & e-mail communication skills (preferred)
- Experience with Salesforce.com (preferred)
- Previous experience and knowledge in the print, promotional, or marketing field (preferred)
- Knowledge of Adobe Illustrator, Photoshop, and Publisher (preferred)
- Benefits
- Generous amount of paid time off
- Flexible work arrangements, including remote flexible work hours
- 401(k) plan with a company match, full benefits plan and options, and associate resource group
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
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