[Hiring] Customer Concierge Specialist @Great Day Improvements: A Family of Brands

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

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Role Description

Serve as the heartbeat of the post-purchase journey.
Manage the "Golden Thread" of communication, including:
The 24-Hour Kickoff: Setting expectations and eliminating day-after regret.
Warehouse Arrival: Notifying the customer the moment their high-end products have been inspected and ready.
Precision Scheduling: Aligning materials, warehouse logistics, and installation teams for a seamless date.
Final Countdown: Confirmation calls and real-time "Day-of" arrival updates.
The Quality Check-In: Closing the loop post-install to ensure a referral-worthy experience.
Partner directly with Warehouse and Installation leads to bridge the gap between product availability and human resources.
Identify "bottlenecks" before the customer does and own the solution, ensuring delays are communicated with transparency and empathy.
Act as the ultimate brand ambassador to provide exceptional care that turns every customer into a lifelong fan and source of new referrals.

Proven track record in high-touch customer service, concierge roles, or production coordination.
A "self-starter" who thrives on organization and possesses the emotional intelligence to handle homeowners during high-investment projects.
Proficient in CRM systems; understanding that if it is not documented, it didn't happen.
Elite verbal and written communication skills.
High School Diploma or equivalent required.