Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- This position involves supporting integration deployment, activation, and customer support missions.
- Build engagement, confidence, and enthusiasm while establishing the team vision.
- Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
- Collaborate with the team to set and achieve SMART goals.
- Serve as a responsible steward of company resources.
- Make timely, tough decisions and navigate difficult conversations effectively.
- Lead and develop high-performing teams while fostering ownership and accountability.
- Dedicate time to learning and create cross-training opportunities for team members.
- Consistently deliver repeatable, predictable, and high-quality results.
- Create and maintain a strong culture of customer focus.
- Advocate for customer needs and ensure alignment with business goals.
- Understand customer requirements and key decision makers (KDMs).
- De-escalate challenging situations by providing actionable solutions.
- Partner cross-functionally with other departments to identify and implement solutions.
- Provide clear written and verbal communication on project status, updates, and issues.
- Maintain continuous communication with customers regarding issues and resolutions.
- Supply accurate steps and data to other departments for escalations and issue resolution.
- Quickly identify issues with urgency, scope, and customer-facing impact.
- Assess project impacts on scope and timeline (e.g., data gaps, vendor delays).
- Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader).
- Acquire a thorough understanding of departmental processes, interfaces, and applications.
- Act as a technical escalation point for integrations from Support and other teams.
- Qualifications
- Bachelor’s degree in related field or equivalent years of experience.
- Demonstrated courageous yet humble leadership style.
- Strong ability to build engagement and inspire confidence in teams.
- Critical thinking, risk analysis, and problem-solving skills.
- Curiosity-driven mindset with a commitment to continuous learning.
- Skilled at asking questions, active listening, and learning from others.
- Excellent conflict resolution and de-escalation skills.
- Strong written and verbal communication abilities.
- Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
- Proficient with SharePoint and intranet resources.
- Benefits
- Comprehensive medical, vision, dental, and life insurance.
- AD&D, short-term and long-term disability insurance.
- Sleep care management.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA).
- Commuter benefits.
- 401(k).
- Employee Stock Purchase Plan (ESPP).
- Employee Assistance Program (EAP).
- Tuition assistance.
- Fifteen days Paid Time Off (PTO) in the first year of employment.
- 11 paid holidays plus 3 floating days.
- Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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