Job Description
- What You'll Do At Gaudenzia
- Provide immediate call center phone coverage handling inbound calls
- Maintain the highest level of customer service possible
- Follow communication scripts ensuring confidence and competency with them
- Respond efficiently and accurately to callers, explaining possible solutions, ensuring that callers feel supported and valued
- Conduct pre-admission screenings for potential admissions
- Record screening data in health system with detail
- Coordinate insurance verifications of referrals
- Maintain knowledge of our treatment service offerings and census per
- Coordinate and confirm level of care recommendations with Helpline Specialists
- Comply with regulations of confidentiality and ethics with all caller and client information
- All other duties as assigned by the Program Director and/or the Program/Clinical Supervisor
Requirements:
Education/Training:
Minimum of an Associates Degree in a human service related field or certification as a Certified Recovery Specialist or Highschool Diploma and experience. Must complete annual training requirements of twenty-five (25) hours per year.
Experience:
Associated Degree/ CRS: One (1) year experience in clinical or human service field, which includes working with individuals with substance abuse disorders.
High School Diploma: (3) years experience in a human service field, which includes (1) year working with individuals with substance abuse disorders.
- Required Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Must be computer proficient. Email, excel, word and phone system use is required
- Ability to simultaneously, communicate telephonically and navigate computer based systems
- Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia
- Knowledge of the bio-psycho-social characteristics and manifestations of Substance Use Disorder and/or mental illness
- Ability to work effectively with people and aid them in addressing their specific problems
- Willingness to work within a collaborative, team-oriented environment
- Ability to act rationally and decisively in tense or time -sensitive situations
- Engage effectively and thoughtfully with each caller, exhibiting patience, kindness and temperance at all times
- Ability to support and demonstrate adherence to Gaudenzia's Code of Ethics, Code of Conduct and all personnel policies and procedure
- Call Center Experience is desire but not required
Compensation: $16.50
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