Health Outreach Specialist-Bilingual Spanish/English (Remote)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

About the position

Provide navigation assistance and health education to members and providers.
Conduct outreach related to Population Health prevention and wellness initiatives.
Answer calls and provide outreach calls as part of the PartnersACCESS Call Center team.
Maintain data of outreach events, activities, and contacts.
Coordinate and conduct health initiative events in the community.
Ensure HIPAA confidentiality compliance in all scope of work.
Plan and execute health outreach and education engagement.
Collaborate with Population Health, Care Management, and other departments to address updates to processes and SOPs.
Attend meetings pertaining to health topics such as prenatal care and diabetes management.
Participate in agency performance improvement initiatives and quality assurance activities.
Assist with EPSDT wellness visit reminders and management per NC Medicaid contract and NCQA standards.

Bilingual in Spanish and English is required.
Associate's degree or higher in healthcare or related health field is required.
Minimum of 2 years' experience working with public healthcare and related services with families, special populations, and community stakeholders, or equivalent lived experience.
Thorough understanding of healthcare, managed care, health disparities, and chronic medical conditions.
Experience in health coaching and outreach is preferred.
Exceptional interpersonal skills and effective communication ability.
Strong time and project management skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.

Registered Nurse or Licensed Practical Nurse licensure is preferred.
Bachelor's degree with at least two years of progressive experience in public health, mental health, or substance use disorder is preferred.