Job Description
- Description:
- Lead and coach a team of Instructional Designers focused on creating learning content for company and organizational initiatives with rapid timelines and/or maintaining enduring learning content
- Own and manage the end-to-end people strategy and performance management of the assigned Instructional Design team
- Manage intake and triage of content design and development requests
- Define and drive learning content standards and processes, and design and development strategy to create consistency and quality in learning experience across the CS, Trust, and AirCover teams
- Collaborate closely with fellow Global Operations Training team members, including our Translation and Localization Manager, Instructional Designer Manager, Learning Performance Manager(s), and other roles to deliver high-quality training content deliverables and outcomes
- Innovate on instructional design processes using data analysis and emerging technologies to improve efficiency and quality of learning content
- Requirements:
- 5+ years experience with strategic design and development of learning content, including eLearning courses, instructor-led training, simulations, audio and video content
- 2+ years experience managing complex content design and development projects and working with contributors to resolve day-to-day challenges
- 2+ years experience managing teams in a distributed environment
- Outstanding interpersonal and cross-functional leadership skills with ability to influence across various leadership levels
- Exceptional written and oral communication skills with an emphasis on clarity and ability to adapt to different styles and tones
- Ability to prioritize and drive team to achieve multiple simultaneous deadlines while consistently delivering high quality results
- Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
- Strong business acumen, including strong problem solving and critical thinking skills
- Benefits:
- Eligible for bonus, equity, benefits, and Employee Travel Credits.
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