(Fluent English) Customer Success Specialist (Brazil)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes

What you will do:

Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);

Own and drive client renewals and contract extensions across your portfolio;

Identify and execute upsell and cross-sell opportunities to expand account value;

Take responsibility for retention metrics and proactively mitigate churn risks;

Maintain and manage revenue forecasts for your portfolio;

Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;

Develop and conduct comprehensive client trainings to ensure high user adoption;

Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;

Act as a commercial owner of assigned accounts, driving growth and long-term value;

Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;

Proven experience owning or contributing to client renewals and retention;

Hands-on experience with upselling / cross-selling within existing accounts;

Ability to forecast revenue and manage a portfolio from a commercial perspective

Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);