Job Description
At arenaflex, we're committed to providing exceptional customer service while maintaining the highest standards of security and integrity. As a Work from Home Customer Service Fraud Investigator, you'll play a vital role in our efforts to prevent and investigate potential credit card fraud cases. If you're passionate about delivering top-notch customer service, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. **What You'll Do** As a Work from Home Customer Service Fraud Investigator, you'll be responsible for investigating potential credit card fraud cases based on information received from our fraud detection system. Your primary duties will include: * Responding to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues for our merchants and cardholders. * Assisting with the completion of the lost/stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity. * Building credit card replacement orders and completing shipping materials. * Maintaining accurate and complete documentation of all information necessary for the investigation. * Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts. **What We're Looking For** To succeed in this role, you'll need to possess a unique blend of skills, knowledge, and personal qualities. Here are the minimum qualifications we're looking for: * High School Diploma or Equivalent * At least 6 months of high-volume call center experience (onsite or remote) within the last 18 months * You'll be required to complete a background check, which will include a criminal check, drug screen, credit check (less than $5k in collections not counting medical), verification of education, and verification of past employment (going back ten years) * You'll need to complete an on-demand digital interview, and the recruiter will review and reach out to you for any potential next steps * You must be flexible and open to a work schedule that includes mid-shift to late shifts, working weekends as part of your weekly schedule * This role requires you to be on camera at all times * As part of our Work from Home program, you must have a minimum 50mbps download speed and 15mbps upload speed via an Ethernet cable connection **Preferred Qualifications** While not required, we're looking for candidates with previous work experience in a fraud, banking, and/or dispatch-related field. **Desired Skills and Capabilities** To excel in this role, you'll need to possess the following skills and capabilities: * Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. * Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, but recognizes the need for occasional deviation from accepted practice. * Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. **Compensation and Benefits** As a Work from Home Customer Service Fraud Investigator at arenaflex, you'll enjoy a competitive hourly rate of $15 per hour, with opportunities for growth and advancement. Our comprehensive benefits package includes: * Medical, dental, and vision care * EAP programs * Paid time off * Recognition programs * Retirement and investment options * Charitable gift matching programs * Worldwide days of service **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our culture is built on collaboration, innovation, and a commitment to excellence. We're passionate about delivering exceptional customer service and maintaining the highest standards of security and integrity. **How to Apply** If you're passionate about delivering top-notch customer service, have a keen eye for detail, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about this role and submit your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Note** This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. Apply for this job