Job Description
- *Join a dynamic team at arenaflex and make a tangible difference in the lives of our customers. We're seeking a highly motivated and production-driven Weekend Part-time Customer Service Representative to join our Operations team.** **About arenaflex** arenaflex is a leading inbound call center focused on delivering exceptional customer service and benefits compliance to a diverse pool of clientele with over 1000 companies. Our commitment to excellence has earned us the prestigious title of Great Place to Work twice, and we're proud to be a valued and growing resource in the industry. As a Weekend Part-time Customer Service Representative at arenaflex, you'll be part of a talented team that's dedicated to making a positive impact on our customers' lives. **Job Summary** We're seeking a highly motivated and production-driven Weekend Part-time Customer Service Representative to join our Operations team. As a CSR, you'll apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling to accommodate your needs. **Key Responsibilities** * Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs. * Offer empathy and support to customers during the claim process. * Collect and document all claim details provided by the customer into the claim accurately. * Identify and resolve customer issues by adhering to clients-specific handling instructions. * Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries. * Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations. * Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. * Successfully demonstrate arenaflex's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** * Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner. * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm. * Education and Experience: + High School Diploma or general education degree (GED) required. + 1-2 years of quality assurance experience preferred. **Network Requirements** * Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). * Ethernet connection is not required, however strongly recommended. * Must be on a private network, not allowed to work in public locations. * No VPNs are allowed, as logins must happen in the US. **Benefits and Compensation** * Competitive compensation * 20+ hours per week: Ancillary Benefits (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings) eligible 1st day of month following 60 days of employment. * Less than 20 hours per week: Ancillary Benefits (Dependent Care, FSA, SavvyFi- College Savings) eligible 1st day of month following 60 days of employment. * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join arenaflex?** * Opportunity to grow your career in a dynamic and supportive environment * Competitive compensation and benefits package * Flexible scheduling to accommodate your needs * Opportunity to work from home and maintain a healthy work-life balance * Collaborative and inclusive team culture * Professional development and training opportunities **How to Apply** If you're a motivated and production-driven individual with a passion for delivering exceptional customer service, please submit your application today. We can't wait to hear from you! Apply Now Apply for this job