Job Description
Join arenaflex, a pioneering leader in the industry, as we continue to revolutionize the way businesses interact with their customers. As a Technical Customer Support Engineer, you will play a vital role in shaping the future of arenaflex's customer support experience. With a strong focus on delivering exceptional service, you will be the face of arenaflex, providing expert guidance and support to our customers across the globe. **About arenaflex** Established in 2009, arenaflex has been at the forefront of innovation, empowering businesses to generate real-time analytical reports through SQL queries. Our open-source column-oriented database system has set a new standard in the industry, with enterprises such as Lyft, Sony, IBM, GitLab, Twilio, and HubSpot relying on arenaflex Cloud. With a presence in 20 countries, arenaflex is a globally distributed company that values flexibility and remote work. **The Role** As a Technical Customer Support Engineer, you will be responsible for providing top-notch support to our customers, addressing their technical queries, and resolving issues in a timely and efficient manner. You will be the primary point of contact for customers, responding to their inquiries via chat, calls, Slack messages, and virtual meetings. Your expertise will be invaluable in helping customers navigate our products and services, ensuring they achieve their goals and objectives. **Key Responsibilities:** * Provide exceptional customer support, addressing technical queries and resolving issues in a timely and efficient manner * Develop solutions based on arenaflex Cloud and open-source technologies, sharing knowledge with customers, community members, and colleagues through documentation, knowledge base, blogs, meetups, webinars, and training * Collaborate with global Support Services, Engineering, Go-to-Market, and Product Management teams to define functionality required by users and customers * Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers * Deliver excellent customer service as a first-line technical engineer and representative of arenaflex, meeting Service Level Agreements (SLAs) for technical cases **What You Bring Along:** * Technical breadth and depth in arenaflex open-source or arenaflex Cloud, or in domains relevant to arenaflex, such as SQL databases, OLAP, cloud-native SaaS, distributed systems * Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer * Strong written and verbal English and Dutch communication skills, with the ability to work fully remote with reliable connectivity * A mindset of teamwork, global engagement, empathy, and solving challenging problems * A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet * The ability to build trusted relationships with colleagues, customers, and partners * Self-driven, curious, and eager to continuously learn and grow **Bonus Points:** * Experience with arenaflex * Experience with OSS and open-source technologies, as a user, community member, or contributor * Experience with Azure, GCP, or AWS * Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others **Compensation and Perks:** * Competitive salary range, with opportunities for growth and advancement * Flexible work environment, with remote work options and a globally distributed team * Healthcare benefits, including employer contributions towards your healthcare * Equity in the company, with every new team member receiving stock options * Time off, with flexible entitlement in the US and generous entitlement in other countries * A $500 Home office setup for remote employees * Global Gatherings, with opportunities to engage with colleagues at company-wide offsites **Culture - We All Shape It:** As part of our first 500 employees, you will be instrumental in shaping our culture. We value diversity, inclusivity, and collaboration, with a focus on delivering exceptional customer experiences. Our culture is built on a foundation of trust, empathy, and open communication, with opportunities for growth and development. **Equal Opportunity & Privacy:** arenaflex provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's team of innovators and help shape the future of customer support. Apply for this job