Job Description
Are you passionate about helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? If so, we invite you to join arenaflex, a leading technology platform, as an Experienced Technical Customer Service Specialist.
At arenaflex, we're committed to empowering our customers to achieve their goals through innovative cloud computing solutions. As a Technical Customer Service Specialist, you'll be part of a customer-facing technology team that helps ensure the success of arenaflex as a leading technology platform. You'll engage with US Government (USG), and enterprise customers, providing training, support, and analysis to help them navigate the complexities of cloud computing.
- *About arenaflex**
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture fosters a sense of belonging and empowers us to be proud of our differences. We're committed to ongoing learning and development, with mentorship and career growth opportunities that help you develop into a better-rounded professional.
- *Responsibilities**
As an Experienced Technical Customer Service Specialist, your responsibilities will include:
- Being the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
- Working with Enterprise customers to understand how they use arenaflex account and billing services, and providing valuable feedback
- Performing deep dive analysis on USG / Enterprise customer accounts and billing statements
- Educating customers on reporting options, alerts, and budgets
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers
- Working with customer support peers around the globe to ensure a consistent and high-quality level of support
- Driving projects that improve customer interactions with arenaflex account and billing information
- Acting as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise customer communication during arenaflex critical launches and support events
- Assuming responsibility for developing detailed knowledge about arenaflex specific product and features
- Working with arenaflex teams to drive resolution of issues for customers
- Making sure internal knowledge reference pages are updated
- *Requirements**
To be successful in this role, you'll need:
- Associate Degree OR A+ or Network+ or Security+
- 1+ year experience in Customer Service and/or Account Management working with high-profile customers
- 1+ year of advanced Excel (pivot tables, vlookup, and other formulas)
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- *Preferred Qualifications**
While not required, we're looking for candidates with:
- Experience in leadership and/or account management positions
- A drive to dig into the details of a system or process to solve customer problems
- Proven success in a fast-paced support environment
- Demonstrated success driving cross-functional deliverables
- SQL and/or other relational database experience
- Strong fluency with Web Technologies and the Internet
- Understanding of cloud-based compute and storage concepts
- *What We Offer**
As an Experienced Technical Customer Service Specialist at arenaflex, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive team culture
- Flexible work arrangements to support work-life balance
- Access to cutting-edge technology and innovative solutions
- Recognition and rewards for outstanding performance
- *How to Apply**
If you're passionate about cloud computing and customer service, and have the skills and experience to succeed in this role, we invite you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
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