Job Description
At arenaflex, we're on a mission to revolutionize the way we approach talent acquisition and HR solutions. As a global leader in our field, we're committed to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships. We're now seeking an experienced Tech Support & Customer Service Specialist to join our team in the Greater Los Angeles Area. **About arenaflex** arenaflex is a dynamic and innovative company that's been at the forefront of talent acquisition and HR solutions since 2009. With a presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU, we're a global leader in connecting individuals with rewarding employment opportunities. Our commitment to diversity and inclusivity is unwavering, and we're proud to be an Equal Opportunity Employer that values diversity. **Job Summary** We're seeking an experienced Tech Support & Customer Service Specialist to join our team in the Greater Los Angeles Area. As a key member of our team, you'll be responsible for providing technical support and troubleshooting for returned products, primarily from Amazon customers. You'll also perform basic repairs on electronic pet products, especially those with sensor components, and identify whether returned products are repairable or should be scrapped. Your excellent communication skills and ability to work independently will be essential in coordinating repairs, product evaluations, and inventory status updates with our head office team in China. **Responsibilities** * Provide technical support and troubleshooting for returned products, primarily from Amazon customers * Perform basic repairs on electronic pet products, especially those with sensor components * Identify whether returned products are repairable or should be scrapped, and document findings accordingly * Repack repaired items for resale or recycling according to internal SOPs * Work on-site at the warehouse, coordinating repairs, product evaluations, and inventory status updates * Communicate with the head office team in China regarding repair guidelines, SOP updates, and product improvements * Assist with customer service inquiries related to returned or defective products * Help build and maintain SOPs for product repair and recycling processes **Requirements** * Hands-on technical or repair experience with electronics or sensor-based products * Ability to learn repair procedures through training and apply them independently * Professional proficiency in both English and Mandarin is preferred to effectively coordinate with international teams * Comfort working in a warehouse environment * Self-starter with strong problem-solving skills and attention to detail * Ability to evaluate product conditions and make decisions on repairs versus recycling **Preferred Qualifications** * Previous experience in technical support, customer service, or product repair roles * Experience working with Amazon returns or in eCommerce product support * Knowledge of basic electrical components and sensors **What We Offer** * Competitive salary range of $60,000 USD/year * Comprehensive benefits package subject to eligibility * Opportunity to work with a dynamic and innovative company * Collaborative and supportive work environment * Professional growth and development opportunities * Recognition and rewards for outstanding performance **Work Environment and Company Culture** arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional service to our clients and fostering employee growth. We believe in recognizing and rewarding outstanding performance and providing opportunities for professional growth and development. **How to Apply** If you're a motivated and experienced Tech Support & Customer Service Specialist looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer that values diversity and inclusivity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Learn more about our commitment to diversity and inclusivity at [insert website URL]. Apply for this job