Job Description
At arenaflex, we're revolutionizing the financial services industry with our cutting-edge digital origination and decisioning platform. As a Senior Manager of Customer Analytics, you'll play a pivotal role in driving business growth and customer satisfaction by leveraging data insights to inform strategic decisions. If you're a seasoned data expert with a passion for fintech and a knack for storytelling, we want to hear from you. **About arenaflex** arenaflex is a leading fintech company that provides a unified digital origination and decisioning platform to financial institutions. Our platform helps banks and credit unions meet the moment by streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, we enable financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. **Our Commitment to Inclusion, Diversity, and Belonging** At arenaflex, we believe that inclusion, diversity, and belonging are more than just words – they're actions. We're committed to creating a culture where everyone can bring their full self to work without regard to differences. We empower intrepid engagement and learning, increase diverse representation, and foster a culture that values and celebrates individuality. **A Day in the Life** As a Senior Manager of Customer Analytics, your day will be dynamic and fast-paced. You'll start by collaborating with the Customer Success team to understand their data needs and priorities for the day. Your tasks may include: * Analyzing customer performance and usage data to identify trends or patterns * Generating insights to improve customer satisfaction and retention * Working closely with the Revenue Operations team to ensure data accuracy and availability for analysis * Communicating your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders, to drive informed decision-making **Key Responsibilities** As a Senior Manager of Customer Analytics, you'll be responsible for: * Strategic Analysis & Forecasting: Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights. You will be responsible for explaining performance variances, recommending remedial actions to senior leadership. * Drive Strategic Initiatives: Lead data-driven initiatives to enhance partner growth and profitability. You will convert analytical insights into specific recommendations for fraud detection and authentication, credit optimization, and work with the Customer Success and Marketing teams to define project deliverables and timelines. * Stakeholder Engagement & Communication: Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance and Product, to gather requirements and implement data-driven solutions. You will be responsible for developing and presenting key recommendations and findings to senior leadership at arenaflex and its customers. **What We're Looking For** We're seeking a seasoned data expert with: * A Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field * 7+ years proven experience working in data analysis, preferably in a customer-facing role within the fintech industry * Proficiency in SQL for data querying and manipulation * Strong analytical skills with the ability to interpret complex data sets and generate actionable insights * Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders * A strong executive presence, familiarity and fluency when interacting with senior clients in credit risk * Experience with data visualization tools such as Tableau, Power BI, or Looker * Detail-oriented mindset with a focus on data accuracy and quality * Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively **What We Offer** As a Senior Manager of Customer Analytics at arenaflex, you'll enjoy: * A competitive base salary of $146,250 – $170,625 * Annual performance bonuses as part of our commitment to shared success * Comprehensive benefits and perks, including health insurance, 401(k) matching, and flexible work arrangements * Opportunities for career growth and professional development in a dynamic and innovative fintech company * A collaborative and inclusive work environment that values diversity and individuality * Access to cutting-edge technology and tools to drive business growth and customer satisfaction **Join Our Team** If you're a seasoned data expert with a passion for fintech and a knack for storytelling, we want to hear from you. Apply now to become a part of our dynamic and innovative team at arenaflex. **Apply Now** Apply for this job