Job Description
Are you a customer service professional with a passion for helping others and a drive to succeed in a fast-paced environment? Do you enjoy working in a team-oriented setting and have a strong desire to grow your career in a recession-resistant industry? If so, we invite you to join arenaflex, a leading provider of pest control services, as a Seasonal Remote Customer Service Agent.
- *About arenaflex**
arenaflex is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a publicly traded company, arenaflex is financially stable and growing, with over 2 million customers worldwide. Our mission is to deliver the peace of mind that only an arenaflex Pro can provide, and we're committed to helping protect the world where we live, work, and play.
- *The Role**
As a Seasonal Remote Customer Service Agent, you will play a critical role in supporting our field offices and customers alike. You will work from the comfort of your own home, providing top-notch customer service, retention, and sales support to our valued customers. You will be responsible for managing customer relationships, identifying opportunities for cross-selling and up-selling, and resolving billing and customer credit issues.
- *Responsibilities**
- Work remotely from your home office, providing excellent customer service and support to our valued customers
- Support our field's peak season, which starts building around February
- Manage the customer relationship to ensure best-in-class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Reach out to customers with unpaid debt and attempt to collect
- Resolve billing and customer credit issues
- Schedule new termite inspections
- Make outbound welcome calls to new customers
- Use different gamification tools to measure performance
- *What We Offer**
- Variety of schedules, including nights, weekends, and holidays
- Four-week quality training program that will equip you with the skills and knowledge to be successful
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives, including a competitive hourly rate and sales commission
- 401(k) plan with company match, employee stock purchase plan
- Opportunities for career growth and advancement, including regular, full-time employment when available
- *Why arenaflex?**
- We're a global leader in the pest control industry, with over 2 million customers worldwide
- We're financially stable and growing, with a strong track record of improved earnings
- We offer a fun and collaborative work environment, with a team-oriented approach to customer service
- We're committed to helping protect the world where we live, work, and play
- *Qualifications**
- High School/GED
- 1-2 years customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
- Ability to pass a background and drug screen
- *Work from Home Requirements**
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
- *What You Will Need**
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills, such as empathy
- Ability to prioritize tasks and manage time efficiently
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
- *Apply Now**
If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a recession-resistant industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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