Job Description
At arenaflex, we are dedicated to providing exceptional care and support to individuals in need, particularly the elderly and disabled. As a key member of our team, you will play a vital role in guiding applicants, their families, and the medical community through the application process with care and professionalism. If you are passionate about making a difference in the lives of others while working from the comfort of your home, we encourage you to apply for this rewarding opportunity. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to delivering high-quality services that enhance the lives of our clients. Our team of dedicated professionals is passionate about creating a positive impact in the communities we serve. As a remote Customer Service Advocate for Healthcare Services, you will be part of a dynamic team that is shaping the future of healthcare. **Compensation and Benefits** * Competitive hourly rate of $15.75 per hour * $16.75 per hour for bilingual candidates * Flexible work schedules available to accommodate your needs * Opportunities for career growth and professional development * Comprehensive benefits package, including health insurance, retirement savings, and paid time off **Why you should apply for this position today** If you are looking for a rewarding opportunity to make a difference in the lives of others while working from the comfort of your home, we encourage you to apply! As a remote Customer Service Advocate for Healthcare Services, you will have the flexibility to work from anywhere, at any time, while still being part of a dynamic team that is shaping the future of healthcare. **Key Responsibilities** * Respond to incoming calls and emails from applicants, their families, and the medical community, providing essential information and support * Conduct high-level waiver eligibility screenings and assist callers in identifying the most suitable waiver program * Inform callers of their right to apply if screening results suggest unlikely eligibility * Schedule initial intake visits at convenient times for applicants and provide referrals to Enrollment Brokers * Handle priority requests as needed and input applicant information into our system * Maintain up-to-date knowledge of waiver program information, policies, and procedures * Ensure a courteous, helpful, and sensitive approach to all applicants * Uphold consumer confidentiality and respect the efforts of families and caregivers in service planning and delivery * Raise any concerns or issues to the Central Operations Manager * Conduct research and follow-up for complex cases as necessary * Perform additional duties as assigned by management **Essential Qualifications** * Minimum of a high school diploma or equivalent (please ensure this is clearly stated on your resume) * Strong communication skills, both written and verbal * Ability to follow directions and interact courteously with a diverse population * Excellent organizational skills and the ability to manage multiple tasks under pressure * Understanding and sensitivity to the needs of individuals with disabilities **Preferred Qualifications** * Three years of experience in human services and/or customer service * Knowledge of Pennsylvania Home and Community-Based Waiver Services (HCBS) * Familiarity with medical terminology * Bilingual capabilities **Education Requirements** * High School Diploma or equivalent required **Experience Requirements** * Experience in human services and/or customer service preferred **Why work in Lower Paxton Township, PA** Lower Paxton Township offers a welcoming community with a range of amenities and services that enhance the quality of life. Residents enjoy access to parks, shopping, and dining while benefiting from a suburban environment that supports a balanced lifestyle. **What we offer** * A dynamic and supportive work environment * Opportunities for career growth and professional development * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Flexible work schedules to accommodate your needs * A competitive hourly rate of $15.75 per hour, with $16.75 per hour for bilingual candidates **How to apply** If you are passionate about making a difference in the lives of others while working from the comfort of your home, we encourage you to apply for this rewarding opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job