Job Description
Introduction to Capital One
At Capital One, we're a team of innovators and entrepreneurs who think big and do big things. As a high-tech company, scientific laboratory, and nationally recognized brand, we've been revolutionizing the financial industry for years. With a reach of over 50 million consumers, we're passionate about delivering great customer experiences and fostering collaborations that drive success. Our Business Cards and Payments division is one of the fastest-growing financial products in the industry, and we're looking for a talented Business Cards and Payments Conversion Manager to join our team.
Job Overview
As a Business Cards and Payments Conversion Manager, you'll play a critical role in deepening relationships with our clients and identifying opportunities to increase value by growing spend. You'll be responsible for managing a portfolio of clients, supporting customers with product conversions, analyzing business spend to identify additional opportunities, and offering ongoing vendor match and spend enablement services. Your goal will be to become a trusted advisor to our clients, building positive relationships, handling client needs, and coordinating client appreciation activities.
Key Responsibilities
- Manage a portfolio of clients with a key focus on retention, growth, and risk management
- Support customers with any necessary product conversions
- Analyze the company's total business spend to identify additional opportunities to leverage the Commercial Card
- Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
- Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
- Become a trusted advisor by building positive relationships, handling client needs, and coordinating client appreciation activities
- Resolve issues and provide solutions to clients in a timely manner
- Monitor portfolio metrics and perform quarterly account reviews
- Partner across the value chain to meet client needs
Essential Qualifications
To be successful in this role, you'll need to have:
- At least 2 years of experience in a client-facing role
- At least 1 year of experience with MS Office or Google Suite Products
- Demonstrated ability to build relationships and influence at a wide range of levels
- Strong verbal and written communication skills, both in person and over the phone
- Problem-solving capabilities, with the ability to synthesize information to make informed decisions
- A strategic mindset and ability to leverage data in identifying growth opportunities across your portfolio
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor's Degree or Military experience
- At least 3 years of experience in a client-facing role
- At least 2 years of experience with MS Office or Google Suite Products
- Proficiency using Salesforce.com
Skills and Competencies
To excel in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- A strategic mindset and ability to think critically
- Ability to work independently and as part of a team
- Strong project and process management skills
- Ability to build and maintain relationships with clients and internal stakeholders
Career Growth Opportunities
At Capital One, we're committed to helping our employees grow and develop in their careers. As a Business Cards and Payments Conversion Manager, you'll have access to:
- Comprehensive training and development programs
- Opportunities for advancement and career growth
- A supportive and collaborative work environment
- Recognition and reward for outstanding performance
Work Environment and Company Culture
Our remote office provides a state-of-the-art and comfortable workspace, and we're committed to creating a positive and inclusive work environment. At Capital One, you'll be part of a team that:
- Values diversity and inclusion
- Encourages collaboration and teamwork
- Supports work-life balance and flexibility
- Offers opportunities for professional growth and development
Compensation and Benefits
We offer a competitive salary range of $125,300 - $143,000 per year, depending on location and experience. Additionally, you'll be eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Our comprehensive benefits package includes:
- Health, financial, and other benefits that support your total well-being
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Recognition and reward for outstanding performance
Conclusion
If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Business Cards and Payments Conversion Manager at Capital One, you'll be part of a team that's shaping the future of finance and delivering exceptional customer experiences. Don't miss out on this chance to take your career to the next level and join our team of innovators and entrepreneurs.
Apply now and let's discuss how you can become a vital part of our success story.
Apply Now