Job Description
About ABC Home & Commercial Services
At ABC Home & Commercial Services, we pride ourselves on being a leading provider of comprehensive home and commercial services in the heart of Texas. With a strong commitment to customer satisfaction, we strive to deliver exceptional results that exceed our customers' expectations. As a rapidly growing company, we are constantly seeking talented individuals who share our passion for delivering top-notch services and building long-lasting relationships with our customers.
Job Description
We are seeking an experienced REMOTE After Hours Dispatcher – Mechanical to join our team in Austin, TX. As a key member of our dispatch team, you will play a vital role in receiving, scheduling, and dispatching emergency and non-emergency customer requests for the Mechanical division during our regular business hours. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As an REMOTE After Hours Dispatcher – Mechanical, your primary responsibilities will include:
- Professionally, timely, and effectively communicate with customers, technicians, and service managers for all scheduling and dispatching purposes.
- Know, understand, and execute the dispatch strategy/plan for each department/service trade.
- Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
- Maintain customer records by immediately updating account information.
- Provide timely and accurate information to incoming customer requests.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Previous scheduling and call center experience preferred.
- Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Ability to communicate well, using excellent interpersonal and communication skills.
- Must be able to adapt quickly in an ever-changing, fast-paced environment.
- High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
- Excellent written communication skills, including spelling and punctuation.
- Excellent team player with commitment to company values.
- Bilingual (English & Spanish) a plus.
- Ability to sit for long periods of time.
Rotating Schedules
As a REMOTE After Hours Dispatcher – Mechanical, you will be required to work two rotating schedules:
- 12pm - 10pm, 2 days during the week, 1pm - 9pm on Saturday, and 11am - 7pm on Sunday.
- 7am - 5pm on Saturday and Sunday, 12pm - 10pm or 2pm - 12am on weekends.
What We Offer
As a valued member of our team, you can expect a comprehensive benefits package, including:
- Health, Dental, Vision & Life Insurance.
- 401(k) with company matching.
- Paid vacation and sick leave (PTO).
- Profit sharing bonuses.
- Lead Now Program for all employees to increase earnings and pay.
- Company clubs & committees, and company outings.
- Paid trainings and development opportunities.
- Tuition reimbursement.
- Educational scholarships for employees and family members.
- Wellness program, including gym membership.
- Potential to work from home a percentage of the time after 30 days of training.
Career Growth Opportunities and Learning Benefits
At ABC Home & Commercial Services, we are committed to helping our employees grow and develop their careers. As a REMOTE After Hours Dispatcher – Mechanical, you will have access to:
- Regular training and development opportunities to enhance your skills and knowledge.
- A comprehensive onboarding program to ensure a smooth transition into your new role.
- A supportive and collaborative work environment that encourages open communication and feedback.
- A clear career path with opportunities for advancement and professional growth.
Work Environment and Company Culture
As a REMOTE After Hours Dispatcher – Mechanical, you will be working in a fast-paced, dynamic environment that requires flexibility, adaptability, and a strong work ethic. Our company culture is built on the values of:
- Customer satisfaction.
- Integrity.
- Teamwork.
- Continuous improvement.
- Respect.
Compensation and Perks
As a REMOTE After Hours Dispatcher – Mechanical, you can expect a competitive hourly rate of $19 - $21 per hour, based on experience. Additionally, you will be eligible for a range of benefits and perks, including:
- Health, Dental, Vision & Life Insurance.
- 401(k) with company matching.
- Paid vacation and sick leave (PTO).
- Profit sharing bonuses.
- Lead Now Program for all employees to increase earnings and pay.
- Company clubs & committees, and company outings.
- Paid trainings and development opportunities.
- Tuition reimbursement.
- Educational scholarships for employees and family members.
- Wellness program, including gym membership.
- Potential to work from home a percentage of the time after 30 days of training.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now