Job Description
As a highly skilled and compassionate Registered Nurse, you have the unique opportunity to join arenaflex's dynamic team as a Customer Care Nurse in Urology. In this role, you will be the face of arenaflex, providing exceptional customer service and support to consumers, caregivers, clinicians, and medical office staff. With a strong background in patient care and a passion for delivering personalized care, you will be the perfect fit for this exciting opportunity. **About arenaflex** arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Our Mission** At arenaflex, we are committed to advancing the world of health by providing innovative solutions that transform lives. We believe that the human element, across our global teams, is what allows us to continually evolve and make a meaningful impact. Join us and discover an environment in which you will be supported to learn, grow, and become your best self. **Benefits of Working with arenaflex** * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement program **Job Summary** As a Customer Care Nurse in Urology, you will be responsible for providing highly customer-centric product support to consumers, caregivers, clinicians, and medical office staff. You will ensure that consumers and/or their caregivers, as well as clinicians and medical office staff, achieve success in the use of our products. You will become a product expert through professional training and be equipped with the tools to assist consumers and their caregivers in maximizing effectiveness. **Responsibilities** * Onboard new consumers and their caregivers, ensuring they achieve success using the product * Proactively contact consumers and/or their caregivers to ask about their experience with products and manage product performance expectations * Support consumers and/or their caregivers to set up and correctly utilize products * Schedule additional communications to verify effectiveness after consumers and/or their caregivers have put the recommendations provided in practice * Thoroughly document conversations, root causes, recommendations provided, and disposition of interactions (calls, emails, chat, voicemails) in provided systems * Communicate with clinicians, medical office staff, and other stakeholders to provide expert support for products * Comply with compliance, privacy, and security protocols * Maintain product expertise in existing and new products and complementary products **Qualifications** * College graduate * Requires a Registered Nurse license in good standing * Three (3+) years of patient care experience * Hospital, outpatient facility, surgery center, Urology practice, medical office, care facility * Urology and/or incontinence experience is a plus * Able to function independently with minimal guidance or supervision * Excellent listening and communication skills * Professionally fluent English speaker * Highly customer-centric to deliver personalized care * Multi-task oriented * Able to manage multiple customers with strong organizational skills * Able to assess problems and overcome objections * Professional attitude and appropriate business and clinical judgment in all aspects of this position **Language Skills** * Ability to read and comprehend detailed instructions, business correspondence, and memos * Ability to compose basic correspondence * Ability to effectively present information in a one-on-one or small group situations **Mathematical Skills** * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals **Reasoning Ability** * Must have the ability to solve practical problems and deal with a variety of situations where limited direction has been given * Ability to interpret a variety of instructions furnished in written or oral format **Personal Characteristics** * Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior is consistent with these standards and aligns with the values of the organization * Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization * Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques * Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities **Why Join arenaflex?** * Be part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work * Work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture * Have the opportunity to help shape the trajectory of arenaflex while leaving a legacy at the same time * Continually level up your tech skills and expertise through arenaflex's investment in TP University **Equal Opportunity Employer** arenaflex and its partners are an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. **Apply Now** If you are a motivated and compassionate Registered Nurse with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and discover a culture in which you can learn, grow, and thrive. Apply for this job